SWATS

Website repair

Fix your broken website with one email.

Site down, hacked, showing a security warning, or broken after an update? You don't need the technical words. Email hello@swats.ai, tell us what you see, and a person on our team will look at your site and tell you plainly what is wrong and what it takes to fix it.

Common emergencies

The problems owners email us about.

Most broken websites fall into a few familiar cases. Each one has a likely cause and a first thing to check. Whether yours is on this list or not, email us and we will look at it.

  • My website is down.

    Usually it is an expired domain, an unpaid hosting account, a failed update, or a problem at the hosting company. Check that your domain and hosting are paid. If they are, the problem is inside the site and needs a closer look.

  • My website was hacked.

    Don't pay anyone who offers to “unlock” it. Change the passwords for your hosting, your website admin and your email, and contact your hosting company. A hacked site often hides more than one problem, so it needs a real review, not just a cleanup of the page you can see.

  • My website says “Not secure.”

    The security certificate (SSL) is missing or expired, so browsers warn your visitors before they ever see your business. It is usually a quick fix, and also a sign that nobody is watching the site.

  • It broke after an update.

    Old themes and plugins that nobody maintains are the usual cause. The fix can be a rollback, a replacement plugin, or a rebuild. If it keeps happening, the platform itself has become the problem.

  • My developer disappeared.

    First find out who controls your domain, your hosting and your website login. If those accounts are in the developer's name, they need to be recovered. We help you work out what you own and how to get it back.

  • My contact form stopped working.

    A form that quietly stops sending messages costs you leads every day nobody notices. Send yourself a test message. If it never arrives, the site is broken, even if every page still loads.

Email hello@swats.aiRead: How do I fix my website? →

What happens when you email us

Write to hello@swats.ai in your own words: what is broken, since when, and what changed recently (an update, a new plugin, a new host, a payment that didn't go through). A screenshot helps, but you don't need one.

A person on our team reads it, looks at your website, asks any questions we need, and replies with what we see and what we recommend. No jargon, and no obligation.

  • ✓You describe the problem, no technical words needed
  • ✓A person on our team reviews your actual site
  • ✓You get a plain answer: what is wrong and what it takes
  • ✓Nothing is touched until you say yes
Email hello@swats.ai →

Repair, move, or rebuild

Every site is different, so we tell you honestly which fix makes sense. Sometimes a repair is enough. Sometimes the repair costs more than a fresh start.

If your site keeps breaking, we can move it to a Smart Website, keeping your design and your domain, or build you a new one. Either way, you see a preview and approve it before anything goes live.

Keep your design: Website Migration →Start fresh: Website Redesign →

Fixed, and kept that way

Most websites break because nobody is watching them. On a SWATS Smart Website, hosting, SSL, security updates, backups and monitoring are part of the monthly service, so the same emergency does not keep coming back.

And every change after that works the same way: you email it, approve a preview, and it is live.

How do I fix my website? Start here →See Website Maintenance →See pricing →

Next step

Tell us the business in one session.

One hour, no prep. We leave with what we need to build or migrate your Smart Website.

Book My 1-Hour SessionSee The SWATS Standard